Click Register in the top menu or use Continue with Google for instant access.
Complete your profile with your first name, last name, and active phone number.
Note: You cannot post properties or contact landlords until your basic profile details are complete.
1.2 The Verified Badge
To keep our marketplace safe from scams, we highly encourage users to verify their identity.
Go to your Dashboard and navigate to the Verification tab.
Upload a clear photo of your National ID or Passport.
Once approved by our team (usually within 24 hours), your profile and all your listings will display a green Verified Badge, significantly boosting your trust and response rate.
Password Recovery
If you forget your password, click "Forgot Password" on the login screen. You will receive an email link valid for 24 hours. Check your spam folder if it doesn't appear in your inbox.
2. Managing Offers (Listings)
2.1 How to Post a Property
Click the Post Offer button on your dashboard.
Select the property type (House, Apartment, Room, Studio, etc.).
Fill in the financial details clearly. Include the monthly rent, required deposit, and any agent fees so tenants know the exact move-in cost.
Tag essential Zimbabwean amenities: Check the boxes for Borehole Water, Solar Power, and Generator to make your listing highly searchable.
Upload high-quality images (the first image you select becomes the cover photo).
2.2 Editing & Deleting
Navigate to My Listings in your dashboard. From here, you can click "Edit" to update prices and photos, or click the trash can icon to permanently remove the listing once you've found a tenant.
3. Searching & Housing Requests
3.1 Finding Your Next Home
Roja Scout offers two powerful ways to search:
Custom Search: Use our advanced side-filters to select exact parameters (e.g., Harare, Max Rent $500, 2+ Beds).
Roja AI Search: Toggle the AI search bar and simply type: "Find me a secure apartment in Eastlea under $600 with a borehole." Our AI instantly processes your sentence and displays the matching results.
3.2 Posting a Housing Request (Wanted Ads)
If you can't find the perfect property, let landlords find you! Switch to the Requests tab and post a "Wanted" advert. State your budget, preferred locations, and what you are looking for. Landlords with unlisted or soon-to-be-vacant properties can contact you directly.
Stay Safe
Never send money via EcoCash, OneMoney, or bank transfer for a "viewing fee" or deposit before physically touring the property and signing a lease.
4. Premium & Commercial Use
4.1 Private vs. Professional Users
Private Landlords & Tenants: You can post up to 2 active listings completely free of charge.
Real Estate Professionals: If you manage 3 or more listings, operate a real estate agency, or want maximum visibility, you must upgrade to a Roja Scout Premium plan.
4.2 Roja Scout Premium & Elite
Upgrading to a paid plan unlocks unlimited listings, priority placement at the top of search results, and advanced listing analytics. We support seamless local payments via EcoCash, OneMoney, and Visa/Mastercard directly within the platform.
5. FAQ & Support
Is Roja Scout free to use?
Yes, browsing properties, contacting landlords, and posting up to 2 private listings is completely free. Real estate agents and heavy users require a premium subscription.
How do I report a suspicious listing or scammer?
Click the flag/report icon located on the bottom right of any property listing page. Select the reason (e.g., "Fraud/Scam" or "Incorrect Price") and our moderation team will investigate and remove the listing within 24 hours if necessary.
How do I get my property to show up in "Related Listings"?
Our algorithm automatically pulls your property into the "Related" section if it matches a user's search criteria but they couldn't find an exact match in their specific town. Ensure your location is spelled correctly and your price is accurate to maximize this exposure.
How do I delete my account permanently?
Go to Account Settings > Security > Delete Account. Upon confirmation, all your data, messages, and listings are permanently removed from our servers within 30 days as per Zimbabwe's Data Protection Act.
How do I delete my account permanently?
You can delete your account directly within the app via Account Settings > Security > Delete Account.
If you have already uninstalled the app or cannot access your account, please email support@rojascout.co.zw to request permanent deletion.
Upon confirmation, all your data, messages, and listings are permanently removed from our servers within 30 days as per Zimbabwe's Data Protection Act.
Need direct support?
Our team is available Monday to Friday (8 AM - 5 PM CAT).
