1. GETTING STARTED WITH ROJA-SCOUT
1.1 Creating Your Account
- Visit https://rojascout.co.zw and click "Register" or "Sign Up"
- Enter your email address, create a secure password
- Verify your email address by clicking the link sent to your inbox
- Complete your profile with name, phone number, and preferences
- You're ready to start searching or posting listings!
1.2 Password Recovery
If you've forgotten your password:
- Click "Forgot Password?" on the login page
- Enter the email address associated with your account
- Check your email for a password reset link (check spam folder if not received)
- Click the link and create a new password
- Log in with your new password
Password reset links expire after 24 hours for security. If you don't receive an email, contact support@rojascout.co.zw
2. CREATING AND MANAGING OFFERS (LISTINGS)
2.1 How to Create an Offer
- Log in to your Roja-Scout account
- Click "Create Offer" or "Post Listing" button
- Select property type: Single room, Apartment, House, Shared accommodation
- Fill in property details:
- Location (address, suburb, city)
- Rent amount and currency (USD/ZWL)
- Property size, rooms, bathrooms
- Available move-in date
- Amenities (parking, Wi-Fi, security, etc.)
- Write a detailed description
- Upload photos (8-15 recommended)
- Review and publish your listing
Your offer is now live and visible to housing seekers!
2.2 Editing Your Offers
- Go to "My Roja-Scout" or "My Dashboard"
- Click "My Offers" or "My Listings"
- Find the listing you want to edit
- Click "Edit" button
- Make your changes
- Click "Save" or "Update" to publish changes
2.3 Deactivating or Deleting Offers
Deactivate (pause) an offer:
- Go to "My Offers"
- Click "Deactivate" - listing is hidden but can be reactivated
- Use when property is temporarily unavailable
Delete an offer permanently:
- Go to "My Offers"
- Click "Delete" and confirm
- Listing is permanently removed (cannot be recovered)
3. SEARCHING AND RESPONDING TO OFFERS
3.1 How to Search for Properties
- Go to "Offers" or "Browse Listings" page
- Use filters to narrow your search:
- Location/City
- Price range
- Property type
- Number of rooms
- Move-in date
- Amenities (parking, furnished, etc.)
- Browse results or view on map
- Click on listings to view full details
- Save favorites by clicking the heart/bookmark icon
3.2 Contacting Property Owners
- Open the listing you're interested in
- Click "Contact" or "Send Message" button
- Write a professional message introducing yourself
- Include relevant information: move-in date, family size, employment
- Ask specific questions about the property
- Check "My Messages" for responses
3.3 Setting Up Search Alerts
- Perform a search with your desired criteria
- Click "Save Search" or "Create Alert"
- Choose notification frequency (instant, daily, weekly)
- Receive email notifications when new matching properties are listed
4. CREATING AND MANAGING REQUESTS
4.1 How to Create a Request
A Request lets landlords know you're looking for accommodation:
- Click "Create Request" or "Post Request"
- Describe what you're looking for:
- Preferred location(s)
- Budget range
- Property type and size
- Desired move-in date
- Must-have amenities
- Write about yourself: occupation, family situation, lifestyle
- Upload a profile photo (optional but recommended)
- Publish your request - landlords can now contact you
4.2 Managing Your Requests
- Access "My Requests" from your dashboard
- Edit requests as your needs change
- Deactivate when you're no longer searching
- Delete once you've found accommodation
5. PROFESSIONAL AND COMMERCIAL USE
5.1 Who Qualifies as Professional/Commercial User?
You are a professional/commercial user if you:
- Have 3 or more active listings
- Operate as a registered business entity
- Are a registered estate agent
- Manage properties on behalf of others
- Operate a property management company or real estate firm
5.2 Upgrading to Professional Account
- Go to "Account Settings" or "Upgrade Account"
- Select a professional subscription package
- Provide business registration documents
- Complete payment
- Access enhanced features immediately
5.3 Professional Features
- Unlimited active listings
- Featured/highlighted listings
- Company branding and logo
- Advanced analytics and performance metrics
- Bulk listing management tools
- Priority customer support
- API access for integration (enterprise plans)
6. FREQUENTLY ASKED QUESTIONS (FAQ)
Q: Is Roja-Scout free to use?
A: Yes, basic features are free. Private users can post up to 2 listings free of charge. Premium and professional services require paid subscriptions.
Q: How do I verify my account?
A: Go to Account Settings > Verification. Submit required documents (ID, proof of address). Our team reviews within 24-48 hours. Verified accounts get a badge.
Q: How long do listings stay active?
A: Listings remain active until you deactivate or delete them. We recommend updating listings regularly to maintain visibility.
Q: Can I edit my listing after posting?
A: Yes, you can edit listings anytime from "My Offers". Changes are updated immediately.
Q: How do I report a suspicious listing?
A: Click "Report" on the listing page or contact support@rojascout.co.zw with details. We investigate all reports within 24 hours.
Q: What payment methods do you accept?
A: We accept mobile money (EcoCash, OneMoney), bank transfers, and major credit/debit cards through our secure payment partners.
Q: Can I cancel my premium subscription?
A: Yes, cancel anytime from Account Settings > Subscriptions. Service continues until the end of your current billing period.
Q: Do you provide tenant screening services?
A: We offer identity verification for Premium users. Full tenant screening (credit checks, references) is the landlord's responsibility.
Q: How do I delete my account?
A: Go to Account Settings > Delete Account. Confirm deletion. Your data is permanently removed within 30 days per our Data Protection Policy.
7. FEEDBACK AND SUPPORT
7.1 Providing Feedback
We value your feedback! Share your thoughts:
- Use the "Feedback" button in the platform
- Email feedback@rojascout.co.zw
- Contact us on social media
- Participate in user surveys
7.2 Contacting Support
For technical issues, account problems, or general inquiries:
- Email: support@rojascout.co.zw
- Phone: [Support Number]
- WhatsApp: [WhatsApp Business]
- Live Chat: Available Monday-Friday, 8AM-5PM CAT
- Response time: Within 24 hours (priority support for Premium users)
7.3 Follow Us on Social Media
- Facebook: @RojaScoutZW
- Instagram: @rojascout
- YouTube: Roja-Scout Zimbabwe
- Twitter: @RojaScoutZW
Need more help? Visit our Help Center at https://rojascout.co.zw/help
Last Updated: February 2026